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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. Shipping is not refundable.

Special order items are not eligible for returns/exchanges unless the item arrives defective from the manufacturer. These special order items include most apparel.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact store@csuglobal.edu and include your order number and the reason for your return. If your return is eligible for a return, then you will be sent a Return Authorization Number (RMA). Returns are not accepted without an RMA.

Shipping

In stock items typically ship in 2-3 business days. Special order items typically ship in 10 business days.

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